Customer Success Manager

Do you Get things Done? Get Fix Done!

Vulcan cyber is looking for a dedicated and ambitious entry level Customer Success Manager to join our kickass team!

If you are a Vulcan, that means that technology runs in your bloodstream. It means that being a team player is the obvious for you, but you can also run free.

Feeling the vibe? Keep reading.

What you’re gonna do:

• Own the relationship with Vulcan’s customers - establish and strengthen the relationship and become the customers’ advocate.
• Deliver return on investment for our customers – teach them how to get the most out of the product and customize it to their needs.
• Troubleshoot technical issues raised by customers, then communicate and collaborate with the engineering and product teams to resolve them.
• Use analytics tools to gauge customers’ levels of engagement with the product and provide feedback to other teams regarding product and service improvements.
• Manage all customers’ action items, including problems, requests and questions. Prioritize and communicate

What’s the experience you already have:

• Beyond all, you are a great communicator with strong interpersonal, organization and prioritization skills.
• Extremely organized and detail oriented.
• You know English, like... for real: talking, reading, writing, the whole thing!
• Eagerness to learn, thirst for knowledge.
• Being a team-player comes naturally to you.

What gives you some major credit points:

• Proven technical background.
• Working experience in the Cyber-Security ecosystem.
• Experience working with customers, end users or support role.