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Senior Customer Success Manager

Tel Aviv | Customer Success

Description

Vulcan Cyber helps cybersecurity teams stay on top of their game with end-to-end cyber risk management. Some of the world’s biggest companies turn to Vulcan to go beyond scanning data and actually mitigate cyber risk. 


Every day, we work to become the essential tool for cybersecurity teams worldwide. We're looking for people who can make us better, keep us on our toes and help us transform the industry for good. 


If you're a Vulcan, you have big ideas, live for the challenge, love what you do and the people you do it with. You know that the best perk isn't the free food, the dog(s) in the office, or the remote working policy (don't worry, we have those too). It's the feeling that you're an integral part of building something great.


We're looking for a Customer Success Manager to join our growing global Customer Success team.



What you'll do:

  • Own the relationship with Vulcan Cyber's enterprise customers by establishing, strengthening, and managing the relationship. 
  • Act as the advocate of customers, own the Vulcan response to their needs and requests with various Vulcan teams (Product, Sales, Engineering & Marketing) to ensure that the customers get the maximum value from using Vulcan. 
  • Train and teach customers how to get the most out of the Vulcan Cyber risk management platform and customize accordingly thus delivering a return on investment for our customers.
  • Troubleshoot technical issues raised by customers, communicating and collaborating - where needed - with the engineering and product teams to resolve them. 
  • Use analytics tools to constantly gauge customers’ levels of engagement with the product and provide feedback to other teams regarding product and service improvements.
  • Manage all customers’ action items, including problems, requests, and questions by prioritizing and communicating accordingly. 


What you have:

  • Beyond all, you are a great communicator with strong interpersonal, organization, and prioritization skills 
  • At least 2-3 years of experience as a Customer Success Professional from a B2B tech organization. 
  • Proven technical background, ideally within the Security industry whether within the Customer Success department or across Support/Engineering 
  • An eagerness to be part of a team that constantly collaborates pushes to find creative solutions and supports 
  • A keen eye for details, staying extremely organized, and managing numerous projects/customers at once 
  • A strong customer-centric advocate with proven success managing large, Enterprise customers both technically and nontechnically

What we'd love to see:

  • Knowledge and background of the cybersecurity industry.
  • Experience working in a fast-paced SaaS startup.
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